Effective Date: 01-08-2025
At Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”), we value fairness, transparency, and compliance. This Refunds & Cancellations Policy outlines when refunds are permitted, how they are processed, and any limitations. By using our platform, both buyers (clients) and sellers (gig providers) agree to the following terms.
1. Refund Eligibility
Refunds may be approved in the following situations:
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Service not delivered: The seller fails to deliver the purchased service within the agreed timeframe.
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Fraud or abuse: Proven cases of fraud, misrepresentation, or violation of our Terms & Conditions by the seller.
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Order cancellation prior to delivery: If a buyer cancels before the seller begins providing the service (subject to seller acceptance).
2. Non-Refundable Situations
Refunds will not be issued in these cases:
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Change of mind after delivery: Once a service has been completed and delivered, a refund will not be granted simply because the buyer changed their mind or no longer requires the service.
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Subjective dissatisfaction: If the service was delivered as described in the listing, but the buyer is subjectively unhappy with the outcome.
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Breach of buyer obligations: When delays or issues are caused by incorrect, incomplete, or missing information provided by the buyer.
3. Refund Method
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Refunds are credited to the buyer’s Tripdeo Wallet only.
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Wallet balances may be used for future purchases of other gigs/services on the platform.
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Refunds to external bank accounts, cards, or payment methods are not permitted.
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Wallet credits are non-transferable and can only be used within Tripdeo.
4. Processing Timelines
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Refunds (when approved) will be processed within 7–14 business days from the date of approval.
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Buyers will be notified by email once the refund has been applied to their wallet.
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In some cases, compliance checks (e.g., fraud review, KYC/KYB verification) may extend processing times.
5. Compliance & Dispute Handling
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Tripdeo complies with applicable consumer protection, payment processing, and anti-fraud regulations.
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All refund requests are subject to review by our compliance team.
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If a dispute arises, buyers and sellers must follow the Dispute Resolution Process in our User Agreement.
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Tripdeo reserves the right to deny refund requests that are fraudulent, abusive, or outside the scope of this Policy.
6. Cancellations
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Buyers may request an order cancellation before the seller has begun work.
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If work has already commenced, cancellation requests will be reviewed case-by-case, but refunds are not guaranteed.
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Sellers may not cancel an order without valid reason. Abuse of cancellation rights may result in account suspension.
7. Policy Updates
Tripdeo may amend this Refunds & Cancellations Policy to remain compliant with regulations or to improve user protection. Any updates will be posted with an updated “Effective Date.”
8. Contact
For refund and cancellation inquiries, please contact:
📧 Email: support@tripdeo.com