Effective Date: 01-08-2025
Tripdeo.com (“Tripdeo,” “we,” “our,” or “us”) is committed to ensuring clear, fair, and consistent standards for how services are delivered through our marketplace. This Service Delivery Policy explains timelines, responsibilities, and procedures for handling both digital and physical services. Buyers (clients) and sellers (gig providers) agree to this policy by using our platform.
1. Delivery Timelines
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Seller Responsibility: Sellers must specify the expected delivery time when listing their services.
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Buyer Expectation: Buyers should review and agree to the timeline before purchasing.
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Adherence: Sellers are expected to complete services within the specified timeframe, unless otherwise agreed in writing through the platform.
2. Handling Late Delivery
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If a seller fails to deliver a service within the promised timeline:
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The buyer may request cancellation of the order.
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Tripdeo may process a refund to the buyer’s Tripdeo Wallet, subject to verification.
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Repeated late deliveries may result in penalties, account suspension, or removal of the seller from the platform.
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Sellers are encouraged to communicate proactively with buyers via the platform if delays are unavoidable.
3. Digital vs. Physical Services
Digital Services:
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Delivery must be completed through the platform (e.g., file upload, completed document, online consultation).
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Digital services are deemed delivered once the buyer receives access to the deliverable via the platform.
Physical Services:
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Sellers must clearly state delivery method, timelines, and any associated costs (e.g., shipping, in-person meeting).
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Buyers are responsible for providing correct delivery details (address, availability).
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Proof of delivery (e.g., tracking information, signed receipt) may be required for dispute resolution.
4. Service Acceptance
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Buyers should confirm receipt and satisfaction with the service through the platform.
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If no confirmation is provided within a set period (e.g., 3 days after delivery), the service may be automatically marked as completed.
5. Dispute Handling
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If a buyer claims a service was not delivered or not delivered as agreed, they must raise a dispute within the platform’s dispute window.
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Tripdeo may require evidence from both buyer and seller (e.g., communication logs, proof of delivery).
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Tripdeo’s resolution decision is final regarding release or refund of funds.
6. Policy Updates
Tripdeo may update this Service Delivery Policy to reflect operational or legal requirements. Any updates will be published with a new Effective Date. Continued use of the platform constitutes acceptance of the updated policy.
7. Contact
For questions regarding service delivery requirements:
📧 Email: support@tripdeo.com